If you haven't received an order confirmation within 60 minutes of placing your order, please check your junk/spam folder first. It doesn't happen often, but every now and then a confirmation ends up there. In most cases the confirmation lands in your inbox within a few minutes.

If you can't find the email anywhere — not even in your spam folder — and more than an hour has passed since you placed your order, please get in touch with our customer service at help@flyteon.com. Include your full name and the email address you used at checkout so we can look up your order and make sure everything went through correctly. Usually it's a small typo in the email address or something similar, which we can fix right away — after that we'll resend your confirmation immediately.

To get your order to you as fast as possible, we start preparing it for shipment right away. Unfortunately, that means we're not able to change or cancel your order once it's placed.

If you made a mistake in your address, email us as soon as possible at help@flyteon.com. We can't guarantee an address change if your order has already been completed and processed for shipping.

At the moment we only ship within the Netherlands and Belgium. Want to order from outside these countries? Get in touch at help@flyteon.com and we'll look at the options with you.

• Netherlands: free shipping
• Belgium: free shipping
• Other countries: contact us at help@flyteon.com for the options

After placing your order you'll receive a confirmation email, followed by a separate email with a Track & Trace code once your order has shipped. Check your junk/spam folder if you can't find it.

• Netherlands: 5–10 business days
• Belgium: 5–10 business days

Orders are processed within 1–2 business days and shipped from our warehouse the next day.

Please note: during periods of high demand, processing times may be a little longer.

In 99% of cases orders arrive within the expected delivery window. Occasionally, though, an order can be delayed somewhere in the delivery process (for example at the carrier).

Still haven't received anything 2 days after the latest expected delivery date? Get in touch with us at help@flyteon.com.

No, unfortunately it's not currently possible to have your order delivered directly to a pickup point or post office. We only offer delivery to the shipping address you provide.

When you order multiple products, your order may arrive in separate shipments. If items are missing from your order, you'll usually receive them within the next 2–3 business days.

If you still haven't received the product after this period, let us know. We'll look into it for you and make sure you get your complete order as quickly as possible.

On our website you can pay with:

• iDEAL
• Klarna
• Bancontact
• Apple Pay
• Google Pay
• Mastercard
• Visa
• American Express

If none of these payment methods are available to you, you can also pay by bank transfer. In that case we'll send you an invoice with all the necessary details. For more information, contact our customer service at help@flyteon.com.

Yes, you can pay by invoice. We'll send you an invoice with all the necessary details. For more information, contact our customer service at help@flyteon.com.

Unfortunately, it's not possible to apply or add a discount code to your order after it's been placed. Our apologies for the inconvenience.

If you forgot to add a promotional discount, you're welcome to use it on any future orders for as long as the promotion runs.

You can return your order within 30 days of receiving it. Products must be returned in their original condition, with all tags and labels attached.

If you exercise your right of withdrawal, the product must be returned with all supplied accessories and — where reasonably possible — in its original condition and packaging.

We reserve the right to refuse returned items if there is reason to believe the items have already been used or have been damaged through no fault of our own.

If you're not happy with your order, you can exchange or return it within 30 days of receipt. Products must be returned in their original condition, with all tags and labels attached, and must show no signs of use.

A return shipment must always include a Track & Trace code. The sender is always responsible for the shipment.

We reserve the right to refuse returned items if there is reason to believe the items have already been used or have been damaged through no fault of our own.

Once we've received and inspected the returned items, you'll receive an email letting you know whether your return has been approved or declined.

If the item meets our return conditions, the purchase amount will be refunded to your account within 14 days of us receiving the return.