Shop our bestsellers

  • local_shipping

    FREE SHIPPING ON ALL ORDERS

  • assignment_return

    30-DAY MONEY-BACK GUARANTEE

  • support_agent

    24/7 CUSTOMER SUPPORT

    Frequently Asked Questions

    How long does it take before my order is delivered?

    On average, your order will reach you within 5 to 10 working days, depending on the product and your location. As soon as your parcel is on its way, you will automatically receive an email with a Track & Trace code, so you know exactly when it will arrive.

    Haven’t received anything after 14 working days? Send us a message and we’ll look into it for you right away.

    How do I track my order?

    There are two ways. As soon as your order has been shipped, you will receive an email from us with a Track & Trace link. In addition, you can always track your parcel yourself via the “Track your order” button at the top and bottom of every page. There you can see exactly where your parcel is.

    Can’t figure it out? Feel free to email us with your order number and we’ll send you the current status straight away.

    Can I still change, cancel or update the address on my order?

    A mistake in your address, or would you like to change something after all? No worries. As long as your order hasn’t been shipped yet, we’re happy to adjust it or cancel it for you. Email us as soon as possible with your order number and what needs to change, and we’ll take care of it for you.

    Can I return my order if I’m not satisfied?

    Absolutely. You have 30 days to return your order, so you never buy at a risk. Doesn’t the product fit, or aren’t you satisfied? Return it unused and in its original packaging. You can read exactly how this works, step by step, on our Exchanges & Returns page.

    My order arrived damaged, what should I do now?

    How annoying – that’s a real disappointment, of course. Please contact us within 48 hours of receipt with your order number and a few clear photos of the damaged packaging and the product. That way we can quickly resolve it for you with a replacement or a refund.

    Which payment methods can I use?

    You can pay safely and easily with credit and debit cards (Visa, Mastercard & American Express), Apple Pay, Google Pay, UnionPay and PayPal. Have a question about your payment? Feel free to email our team and we'll help you out.

    All payments go through a secure, encrypted connection.

    How can I contact Flyteon?

    Have a question or need help? Feel free to email us at help@flyteon.com or use the contact form on our contact page. We’re happy to think along with you and will respond as soon as possible.